Highways Department Customer Satisfaction Survey 2025
The Highways Department has appointed Aristo Market Research & Consulting Company Limited to conduct a customer satisfaction survey from December 2025 to February 2026.
Purpose:
The survey aims at measuring the degree of satisfaction of the public with respect to the current services of the Highways Department. The result will be taken as reference for the department's planning and enhancement of services in the future.
Programme:
Telephone Surveys – December 2025 to January 2026Customer Liaison Group Meetings – January to February 2026
Enquiry hotline:
Aristo Market Research & Consulting Company Limited - Tel. 3185 7639
(Office hours: Monday to Friday, 10:00 a.m. to 6:00 p.m.)
Quality Management Unit of Highways Department - Tel. 3427 2035
(Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.)
The following caller number will be used by Aristo Market Research & Consulting Company Limited for contacting the public for the purpose of conducting telephone surveys:
3614 5627