24-hour Hotline 2926 4111

The Highways Department Customer Satisfaction Measurement 2023

The Highways Department (HyD) has appointed NielsenIQ (Hong Kong) Limited to conduct a customer satisfaction measurement from November 2023 to May 2024.


To measure the degree of satisfaction of the public with respect to the current services of the Highways Department. The result will be taken as reference for the department in future planning and enhancement of services.


Telephone Surveys – November to December 2023
Customer Liaison Group Meetings – January 2024

Enquiry hotline:

Quality Management Unit, HyD (Tel. 3427 2035)
NielsenIQ (Hong Kong) Limited (Tel. 3755 3492)

If members of the public want to verify the telephone numbers dialled from NielsenIQ, please refer to the following list -
Telephone numbers dialled from NielsenIQ:
2700 5092
3164 1979