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Highways Department Customer Satisfaction Measurement 2021

Highways Department has appointed The Nielsen Company (Hong Kong) Limited to conduct a customer satisfaction measurement from November 2021 – May 2022.


To measure the degree of satisfaction of the public with respect to the current services of Highways Department. The result will be taken as reference for the department in future planning and enhancement of services.


Telephone Surveys – November to December 2021
Customer Liaison Group Meetings – January 2022

Enquiry hotline:

Highways Department Quality Management Unit (Tel. 3427 2056)
The Nielsen Company (Hong Kong) Ltd (Tel. 8199 7988)

If the public want to verify the telephone numbers dialled from Nielsen, please check the numbers with the following list:

Telephone numbers dialled from Nielsen:
3893 6570
3855 0259
2132 5711
2134 8559