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Brand Hong Kong
GovHK 香港政府一站通
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Enquiries & Complaints

If you have any suggestions, enquiries or complaints on our services, you may call our 24-hour Hotline 2926 4111. You may also send your written suggestions, enquiries and complaints to us by the following means –

(Please note that all suggestions/enquiries/complaints received in writing or by call are now handled by 1823. The information provided by you will be used by the Highways Department, relevant Government departments and bureaux for case follow-up action.)

  • Sending us an electronic mail through:
  • Sending your letter by fax:
    • for enquiries: 2714 5216
    • for complaints: 2187 2243
  • Mailing to us at :
    Public Relations Unit, Headquarters
    5th floor, Ho Man Tin Government Offices
    88 Chung Hau Street
    Ho Man Tin, Kowloon.

(The online report is a web form reporting under 1823 services. In view of the latest development of the novel coronavirus infection, 1823 provides only limited services and focuses on handling calls related to the epidemic and environmental hygiene. 1823 will not handle requests received from written channels such as email, mobile app, web form, and SMS until further notice. As such the online report is under suspension.)