Enquiries & Complanits

If you have any suggestions, enquiries or complaints on our services, you may call our 24-hour Hotline 2926 4111. You may also send your written suggestions, enquiries and complaints to us by the following means –
(All suggestions/enquiries/complaints received are now handled by 1823 Call Centre. The information provided by you will be used by the Highways Department, relevant Government departments and bureaux for case follow-up action.)

  • Sending us an electronic mail through:
  • Sending your letter by fax:
    • for enquiries: 2714 5216
    • for complaints: 2187 2243
  • Mailing to us at :
    Public Relations Unit, Headquarters
    5th floor, Ho Man Tin
    Government Offices
    88 Chung Hau Street
    Ho Man Tin, Kowloon.
  • Filling in and sending the Road Damage or Defects Report & Fault Report on Traffic Signs/Road Markings;
  • Road Damage or Defect Report
     
     
    Fault Report on Traffic Signs / Road Markings

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